When do we accept a refund request?
Duplicate charge or an incorrectly executed payment that can be proven.
Corruption of the font package or inability to download it and our inability to provide a working copy.
A material technical defect that renders the font unusable in an operating system or application explicitly listed on the product page, and our failure to repair or replace it within five business days of receiving the required information.
Any case where applicable law requires a refund.
What cases are excluded?
Change of mind after the font has been made available for download or after use.
Choosing an inappropriate font or license, or failing to review the languages, weights and specifications shown before purchase.
Incompatibility with an outdated, unsupported or unlisted application or operating system.
Modification, conversion or damage to font files by the user or third‑party software.
Requests for customization, addition of glyphs or languages, or reengineering; these are separate services with a bespoke quote and agreement.
How do we process a request?
Contact us with the order number, font name, operating system, application name and version, and an image or recording demonstrating the issue. We will begin diagnosis and attempt repair or provide a replacement file. If the defect is confirmed and cannot be resolved under the conditions above, the amount will be returned to the original payment method, the license will be revoked, and all copies of the font and backups must be deleted.
Your legal rights
This policy does not exclude any mandatory rights granted by consumer protection law in your country. Rules for withdrawal from purchases of digital content delivered immediately may differ; mandatory legal provisions apply where they are relevant.